Privacy Policy – MultiMoversCo

1. Introduction

MultiMoversCo ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you engage our removalist and related services.

2. What is Personal Information

"Personal information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not.

3. Information We Collect

We may collect the following types of personal information:

• Full name
• Address (pickup and delivery locations)
• Email address and phone number
• Business details (including ABN, if applicable)
• Payment and billing information
• Records of services provided to you
• Any additional information you provide when booking or communicating with us

4. How We Collect Your Information

We collect personal information directly from you when:

• You request a quote or book our services
• You contact us via phone, email, or website
• You complete forms or provide details during the moving process
• You interact with our website (including via cookies and analytics tools)

We may also collect limited non-personal information (e.g. browser data, usage patterns) to improve our website and services.

5. Why We Collect Your Information

We collect and use your personal information for purposes including:

• Providing removalist and related services
• Managing bookings, logistics, and customer support
• Processing payments and invoices
• Communicating with you about your move
• Improving our services and operations
• Marketing our services (where permitted by law)
• Complying with legal and regulatory obligations

We will not sell your personal information to third parties.

6. Disclosure of Personal Information

We may disclose your personal information to:

• Employees, contractors, and removalist staff
• Payment processors and financial institutions
• IT service providers and cloud storage providers
• Professional advisers (e.g. accountants, lawyers)
• Government or regulatory authorities where required by law

We will only disclose your personal information where necessary to provide our services or where legally required.

7. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Your information may be stored:

• Electronically in secure systems or cloud platforms
• In physical records (where necessary)

Where third-party providers are used (including overseas providers), we take reasonable steps to ensure they comply with Australian privacy standards.

8. Access and Correction

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate, incomplete, or outdated information

To make a request, please contact us at: book@multimoversco.com.au

We will respond within a reasonable timeframe.

9. Marketing and Communications

We may send you marketing communications about our services where permitted by law.

You may opt out of receiving marketing communications at any time by:

• Clicking the unsubscribe link (if applicable), or
• Contacting us directly via email

10. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to:

• Understand website usage
• Improve user experience
• Analyse marketing performance

You can disable cookies through your browser settings.

11. Complaints

If you believe we have breached your privacy rights, you may contact us at: book@multimoversco.com.au

We will investigate your complaint and respond promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available upon request or on our website.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

MultiMoversCo

book@multimoversco.com.au

ABN: 16 686 831 729

14. Acceptance

By using our services or providing your personal information to us, you agree to the terms of this Privacy Policy.